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An online grocery shopping experience
I’m totally new to online grocery shopping. I’ve been curious before but I’ve never really seen the benefit for me over just going to the store. I do hate the shopping experience on a busy Saturday,...
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Multi-channel retail experiences don’t live up to expectations
Within the retail market there is a lot of talk about Multi-Channel, where services are provided via multiple touchpoints. Most commonly, this refers to a website and a shop floor. So it was...
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The online gambling user experience fails to support ‘newbies’
According to a recent article I read, there are over 5,000 people employed in the UK online gambling sector today. Judging by my recent experiences, few of them have ‘user experience’ in their job...
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Rigid process can hamper customer experience
One of our major supermarkets does a great pizza, which they make for you whilst you wait. I must say, they do taste good. If you order your pizza at the beginning of your shop, ten minutes later when...
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Weekly usability checklist
For many in the retail industry a regular shop walkthrough is an essential part of the manager’s role to ensure the environment is clean, the products are in the right places, and the shelves are...
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Online security questions. Is there an easy answer?
To survive the day to day dangers of using the Internet I use a range of passwords, user names, and email addresses, all created to make my online world more secure. And, like most people we observe in...
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Pukka miss an opportunity to design a great customer experience
Pukka teas are a brand that’s easy to like. They present themselves as a healthy, organic company. They have a nice overall feel, they have good quality products, their packaging is appealing, their...
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